:root{--accent:#1c6f78;--ink:#102129;--muted:#64747d;--line:#dbe5e8;--panel:rgba(255,255,255,.93)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;color:var(--ink)}body{background:radial-gradient(circle at 12% 20%,rgba(64,143,151,.35),transparent 28%),radial-gradient(circle at 85% 15%,rgba(18,55,73,.35),transparent 30%),linear-gradient(135deg,#0f2530,#1f4f59 45%,#dbe7e6 100%);background-attachment:fixed}.shell{min-height:100vh;display:grid;grid-template-columns:minmax(0,1fr) minmax(360px,660px);gap:70px;align-items:center;max-width:1320px;margin:auto;padding:60px 28px}.hero{color:white;max-width:620px}.badge{display:inline-flex;padding:8px 12px;border:1px solid rgba(255,255,255,.25);border-radius:999px;background:rgba(255,255,255,.08);backdrop-filter:blur(10px);font-size:13px;letter-spacing:.08em;text-transform:uppercase}.hero h1{font-size:clamp(44px,6vw,78px);line-height:.98;margin:22px 0 18px;letter-spacing:-.05em}.hero p{font-size:19px;line-height:1.7;color:rgba(255,255,255,.82);max-width:560px}.trust{margin-top:28px;display:flex;gap:12px;flex-wrap:wrap}.trust span{padding:9px 12px;border-radius:12px;background:rgba(0,0,0,.14);font-size:14px}.panel{background:var(--panel);border:1px solid rgba(255,255,255,.7);border-radius:28px;box-shadow:0 30px 80px rgba(5,23,31,.26);padding:34px;backdrop-filter:blur(18px)}.panel h2{font-size:29px;margin:0 0 7px}.panel .lead{margin:0 0 25px;color:var(--muted)}.grid{display:grid;grid-template-columns:1fr 1fr;gap:17px}.field{display:flex;flex-direction:column;gap:7px}.field.full{grid-column:1/-1}.field label{font-size:14px;font-weight:650}.req{color:#b54343}.field input,.field select,.field textarea{width:100%;border:1px solid var(--line);border-radius:14px;background:white;padding:13px 14px;font:inherit;color:var(--ink);outline:none;transition:.2s}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 4px color-mix(in srgb,var(--accent) 14%,transparent)}.field textarea{min-height:145px;resize:vertical}.privacy{font-size:13px;color:var(--muted);line-height:1.5;display:flex;gap:10px;align-items:flex-start;margin:18px 0}.btn{appearance:none;border:0;border-radius:14px;padding:14px 18px;background:var(--accent);color:white;font-weight:750;cursor:pointer;font-size:15px;box-shadow:0 8px 24px color-mix(in srgb,var(--accent) 24%,transparent)}.btn.secondary{background:#e9f0f1;color:#17333b;box-shadow:none}.btn.danger{background:#a63f3f}.footer-note{font-size:12px;color:var(--muted);margin-top:16px;text-align:center}.alert{padding:13px 15px;border-radius:14px;margin:0 0 18px;font-size:14px}.alert.ok{background:#e8f6ef;color:#246448}.alert.err{background:#fff0ef;color:#8d3535}.hp{position:absolute!important;left:-99999px!important;opacity:0!important}.admin{background:#f2f6f7;min-height:100vh}.admin-wrap{display:grid;grid-template-columns:260px 1fr;min-height:100vh}.sidebar{background:#102c34;color:white;padding:24px 18px;position:sticky;top:0;height:100vh}.brand{font-weight:800;font-size:20px;margin:0 10px 24px}.nav a{display:block;color:#d6e4e6;text-decoration:none;padding:11px 12px;border-radius:10px;margin:3px 0;font-size:14px}.nav a:hover,.nav a.active{background:#1d4650;color:white}.content{padding:32px;max-width:1450px;width:100%;margin:auto}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px}.cards{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.card{background:#fff;border:1px solid #e2eaec;border-radius:18px;padding:20px;box-shadow:0 8px 24px rgba(20,50,58,.05)}.card h3{font-size:13px;color:#6e7d83;margin:0 0 10px;text-transform:uppercase;letter-spacing:.04em}.metric{font-size:34px;font-weight:800}.table{width:100%;border-collapse:collapse;background:white;border-radius:16px;overflow:hidden}.table th,.table td{padding:12px 14px;border-bottom:1px solid #edf1f2;text-align:left;font-size:14px;vertical-align:top}.table th{background:#f8fafb;color:#637177}.tabs{display:flex;gap:8px;margin-bottom:18px;flex-wrap:wrap}.tabs a{padding:9px 12px;background:white;border:1px solid #dfe7e9;border-radius:10px;text-decoration:none;color:#213940}.tabs a.active{background:#173b44;color:white}.form-card{background:white;border:1px solid #e0e8ea;border-radius:18px;padding:22px;margin-bottom:18px}.form-card h2{margin-top:0}.row{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:16px}.muted{color:#6c7b82}.pill{display:inline-block;padding:5px 9px;border-radius:999px;background:#edf3f4;font-size:12px}.pill.red{background:#ffe8e6;color:#983b35}.pill.green{background:#e8f6ef;color:#216047}@media(max-width:980px){.shell{grid-template-columns:1fr;gap:30px;padding-top:35px}.hero h1{font-size:52px}.admin-wrap{grid-template-columns:1fr}.sidebar{position:relative;height:auto}.cards{grid-template-columns:1fr 1fr}.row{grid-template-columns:1fr}}@media(max-width:620px){.grid,.cards{grid-template-columns:1fr}.panel{padding:22px;border-radius:20px}.hero h1{font-size:42px}.content{padding:18px}}

/* Statistik & Analyse */
.brand{display:flex;align-items:center;gap:10px}.brand-mark{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:10px;background:rgba(255,255,255,.1);font-size:16px}.stats-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}.stats-cards{grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:18px}.metric.small{font-size:25px;line-height:1.25}.metric-sub{margin-top:6px;color:#728188;font-size:12px}.stats-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.section-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px}.section-head h2{margin-bottom:5px}.chart-legend{display:flex;gap:14px;align-items:center;font-size:12px;color:#65757c;white-space:nowrap}.chart-legend span{display:flex;align-items:center;gap:6px}.chart-legend i{width:20px;height:4px;border-radius:99px;display:inline-block}.legend-a{background:#1c6f78}.legend-b{background:#b57932}.line-chart{width:100%;height:260px;display:block;margin-top:8px;overflow:visible}.line-chart .axis{stroke:#dfe8ea;stroke-width:2}.line-chart .line-a{stroke:#1c6f78;stroke-width:4;vector-effect:non-scaling-stroke;stroke-linecap:round;stroke-linejoin:round}.line-chart .line-b{stroke:#b57932;stroke-width:4;vector-effect:non-scaling-stroke;stroke-linecap:round;stroke-linejoin:round}.bar-list{display:flex;flex-direction:column;gap:11px;margin-top:14px}.bar-row{display:grid;grid-template-columns:minmax(110px,190px) 1fr 54px;gap:10px;align-items:center;font-size:13px}.bar-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#3a5058}.bar-track{height:10px;border-radius:999px;background:#edf2f3;overflow:hidden}.bar-track i{display:block;height:100%;border-radius:999px;background:linear-gradient(90deg,#1c6f78,#4a9297)}.bar-value{text-align:right;font-variant-numeric:tabular-nums;font-weight:700;color:#51656d}.table-scroll{overflow:auto;max-height:560px}.table-scroll .table th{position:sticky;top:0;z-index:2}.timeline{position:relative;padding-left:20px}.timeline:before{content:"";position:absolute;left:5px;top:7px;bottom:7px;width:2px;background:#dfe8ea}.timeline-item{position:relative;padding:0 0 18px 10px;display:flex;flex-direction:column;gap:2px}.timeline-item:before{content:"";position:absolute;left:-19px;top:5px;width:10px;height:10px;border-radius:50%;background:#1c6f78;box-shadow:0 0 0 4px #e5f1f2}.timeline-item span,.timeline-item small{color:#74838a;font-size:12px}.admin code{background:#edf3f4;border-radius:6px;padding:2px 6px;color:#25464e}.admin pre{background:#102c34;color:#e4f1f2;border-radius:12px;padding:14px;overflow:auto}
@media(max-width:1100px){.stats-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.stats-grid{grid-template-columns:1fr}.line-chart{height:220px}}
@media(max-width:620px){.stats-cards{grid-template-columns:1fr}.bar-row{grid-template-columns:100px 1fr 40px}.section-head{flex-direction:column}.line-chart{height:180px}}

/* Vorgangsmanagement, sichere Anhänge und Erfolgsseite */
.upload-box{margin-top:18px;padding:16px;border:1px dashed #b9cdd1;border-radius:16px;background:#f8fbfb}.upload-box small{display:block;margin-top:7px;color:#6c7b82;line-height:1.45}.receipt-choice{margin:18px 0 0;border:1px solid #dbe5e8;border-radius:16px;padding:14px 16px;background:#fbfcfc}.receipt-choice legend{font-weight:750;padding:0 7px}.receipt-choice label{display:flex;align-items:flex-start;gap:9px;padding:7px 0;color:#3f545c}.submit-btn{width:100%;font-size:16px;padding:15px 20px}.submit-btn:disabled{opacity:.72;cursor:wait}.success-shell{min-height:100vh;display:grid;place-items:center;padding:35px 20px}.success-card{width:min(760px,100%);background:rgba(255,255,255,.96);border:1px solid rgba(255,255,255,.8);border-radius:28px;padding:42px;box-shadow:0 30px 80px rgba(5,23,31,.28);text-align:center}.success-icon{width:70px;height:70px;margin:0 auto 16px;border-radius:50%;display:grid;place-items:center;background:#e3f5eb;color:#1f764b;font-size:36px;font-weight:900}.success-kicker{text-transform:uppercase;letter-spacing:.12em;font-weight:800;font-size:12px;color:var(--accent)}.success-card h1{font-size:clamp(30px,5vw,46px);letter-spacing:-.035em;margin:8px 0 12px}.success-lead{font-size:17px;line-height:1.65;color:#5d7078;max-width:620px;margin:0 auto 24px}.reference-box{display:flex;flex-direction:column;align-items:center;gap:5px;background:#102c34;color:white;border-radius:18px;padding:20px;margin:22px 0}.reference-box span{font-size:12px;text-transform:uppercase;letter-spacing:.1em;color:#bbd2d6}.reference-box strong{font-size:32px}.reference-box small{color:#c9d9dc}.success-summary{text-align:left;margin-top:22px;border:1px solid #e1e9eb;border-radius:18px;padding:20px}.success-summary h2{margin:0 0 14px}.success-summary dl{margin:0}.success-summary dt{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:#76858b;font-weight:800;margin-top:13px}.success-summary dd{margin:4px 0 0;line-height:1.55}.receipt-result{text-align:left;background:#f1f7f7;border:1px solid #d9e8ea;border-radius:18px;padding:18px;margin-top:20px}.receipt-result p{color:#5e7077}.receipt-expiry{font-size:12px;color:#7a898e;margin-top:18px}.success-actions{justify-content:center}.checkbox-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.checkbox-grid label{border:1px solid #e1e9eb;border-radius:10px;padding:10px;background:#fafcfc}.request-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:18px}.priority-low{background:#edf3f4!important;color:#596c73!important}.priority-normal{background:#e8f2f7!important;color:#365e72!important}.priority-high{background:#fff2db!important;color:#8a5b11!important}.priority-urgent{background:#ffe5e2!important;color:#9b342d!important}.note-list{margin-top:18px;display:flex;flex-direction:column;gap:10px}.note-item{border:1px solid #e5ecee;border-radius:13px;padding:14px;background:#fafcfc}.note-item>div{display:flex;justify-content:space-between;gap:12px}.note-item span{color:#7a898e;font-size:12px}.note-item p{margin:9px 0 0;line-height:1.55}.attachment-list{display:flex;flex-direction:column;gap:10px}.attachment-item{display:flex;justify-content:space-between;align-items:center;gap:14px;border:1px solid #e4ebed;border-radius:13px;padding:13px}.attachment-item>div:first-child{min-width:0}.attachment-item strong{display:block;overflow-wrap:anywhere}.attachment-item span{display:block;color:#718087;font-size:12px;margin-top:3px}.actions.compact{margin:0;flex-wrap:nowrap}.actions.compact .btn{padding:9px 11px;font-size:12px;text-decoration:none}.actions.compact form{margin:0}.sep{border:0;border-top:1px solid #e4ebed;margin:18px 0}.filter-bar{display:grid;grid-template-columns:2fr 1fr 1fr auto;gap:12px;align-items:end}.filter-bar .actions{margin:0}.filter-bar a{text-decoration:none;display:inline-flex;align-items:center}.timeline-item p{margin:7px 0 0;padding:9px 11px;background:#f7fafb;border-radius:9px;line-height:1.45}
@media(max-width:900px){.filter-bar{grid-template-columns:1fr 1fr}.filter-bar .field:first-child{grid-column:1/-1}.request-head{flex-direction:column}.attachment-item{align-items:flex-start;flex-direction:column}.actions.compact{width:100%}.checkbox-grid{grid-template-columns:1fr}}
@media(max-width:620px){.success-card{padding:26px 20px;border-radius:20px}.filter-bar{grid-template-columns:1fr}.filter-bar .field:first-child{grid-column:auto}.note-item>div{flex-direction:column;gap:2px}}

/* Datenschutz, Rechtstexte und Copyright */
.privacy a,.footer-note a,.legal-card a{color:var(--accent);font-weight:700;text-decoration-thickness:1px;text-underline-offset:2px}.admin-copyright{margin-top:28px;padding:16px 4px 4px;color:#7a898e;font-size:12px;text-align:center}.legal-note{margin-top:18px;padding:14px 16px;border:1px solid #d8e5e7;border-radius:14px;background:#f6fafb;color:#53676f;line-height:1.55;font-size:13px}.legal-shell{min-height:100vh;padding:42px 20px}.legal-card{width:min(980px,100%);margin:0 auto;background:rgba(255,255,255,.97);border:1px solid rgba(255,255,255,.8);border-radius:28px;padding:42px;box-shadow:0 30px 80px rgba(5,23,31,.25)}.legal-top{display:flex;justify-content:space-between;gap:24px;align-items:flex-start;padding-bottom:22px;border-bottom:1px solid #e3eaec;margin-bottom:22px}.legal-top h1{font-size:clamp(30px,5vw,48px);letter-spacing:-.04em;margin:12px 0 8px}.legal-top p{margin:0;color:#65777e}.legal-badge{color:#fff;background:var(--accent);border-color:transparent}.legal-card section{padding:20px 0;border-bottom:1px solid #edf1f2}.legal-card section:last-of-type{border-bottom:0}.legal-card h2{font-size:21px;margin:0 0 12px}.legal-card p,.legal-card li{line-height:1.7;color:#43575f}.legal-card ul{padding-left:22px}.legal-address{font-style:normal;line-height:1.7;background:#f7fafb;border:1px solid #e3eaec;border-radius:14px;padding:16px}.legal-footer{display:flex;flex-wrap:wrap;gap:10px;justify-content:center;padding-top:24px;color:#708087;font-size:12px}@media(max-width:700px){.legal-card{padding:26px 20px;border-radius:20px}.legal-top{flex-direction:column}.legal-top .btn{width:100%;text-align:center}}

/* Kategorien, direkte Antworten und Löschbereich */
.category-pill{--cat:#1c6f78;display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:999px;background:color-mix(in srgb,var(--cat) 14%,white);color:color-mix(in srgb,var(--cat) 78%,#102129);border:1px solid color-mix(in srgb,var(--cat) 28%,#dfe7e9);font-size:12px;font-weight:750}.category-pill:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--cat)}.category-pill.compact{padding:3px 8px;margin-top:6px}.filter-bar-wide{grid-template-columns:minmax(220px,2fr) minmax(140px,1fr) minmax(150px,1fr) minmax(130px,1fr) auto}.reply-card{border-color:#cfe1e4;box-shadow:0 8px 26px rgba(28,111,120,.06)}.reply-history{display:flex;flex-direction:column;gap:13px}.reply-item{border:1px solid #dfe8ea;border-left:4px solid #2a7b5c;border-radius:14px;padding:16px;background:#fbfdfd}.reply-item.failed{border-left-color:#a63f3f;background:#fffafa}.reply-meta{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:5px}.reply-meta span{font-size:12px;color:#6e7d83;white-space:nowrap}.reply-item p{line-height:1.6;margin:13px 0 0}.danger-zone{border-color:#efc9c5;background:#fffafa}.danger-zone h2{color:#8d3535}.danger-zone p{color:#6f4f4c;line-height:1.55}.danger-zone .field{max-width:440px}@media(max-width:1100px){.filter-bar-wide{grid-template-columns:1fr 1fr}.filter-bar-wide .field:first-child{grid-column:1/-1}.filter-bar-wide .actions{grid-column:1/-1}}@media(max-width:700px){.reply-meta{flex-direction:column;gap:4px}.reply-meta span{white-space:normal}.filter-bar-wide{grid-template-columns:1fr}.filter-bar-wide .field:first-child,.filter-bar-wide .actions{grid-column:auto}}